Contact Center Staff
Jobs Descriptions:
To Handle complaints or trouble that coming through a hotline number, email, mailing lists, etc. Then submit it to the relevant section (PIC field, project, or maintenance) to be solve.
Continuously monitoring and ensuring the complaints are handled quickly and accurately
Keep records of any complaints through the hotline service.
Making summary reports every month, so the report can present data that show the level of service readiness.
Qualifications:
Male/Female
Applicants should be at least a high school graduate, preferably D3 Degree
Having at least 1 year as call center or customer service staff
Fast in handling of any complaints received, or in other words a quick response.
Meticulous in making a complaint in the data inputting system and other administrative work
On time, pay attention to the criteria and complaints handling maximum time limit
Having good understanding in telecommunications and around the site, as well as problems or equipment installed on site
Able to establish good relationships (customer relations)
Willing to work in shift
Employment status is under the outsourcing company
Please send your resume & photograph and indicate position code to apply in E-mail subject (E-mail not more than 200Kb) at the latest by 16th September 2013 to:
HRD Tower Bersama Group
Email : hr.recruitment@tower-bersama.com
